Allow your customers to send you a private ticket (maybe with their sensitive data) and ask for help.
Your customers as well as potential buyers can create a public topic to get in touch with you and each other.
A comprehensive knowledge base can extremely reduce number of support request and save your valuable time.
Create a list of frequently asked questions in different categories and refer to them in your support process.
We have used the Envato API in our development to reduce all the burden of you and your customers.
Login using your Envato account
Your items will import automatically
Your customers doesn't need to provide purchase code
Identify if a customer has a valid support
What payment services do you support?
We accept all major credit cards.
Can I cancel my subscription?
You can cancel your subscription at any time. Cancelling your plan comes into effect the following month.
Is this a secure site for purchases?
Absolutely! We work with Stripe which guarantees your safety and security. All site communication and data transfer are secured and encrypted.
Can I update my card details?
Yes. Go to the billing section of your dashboard and update your payment information.
Can I try Helpato for free?
Of course! We’re happy to offer a free plan to anyone who wants to try our support system. There is no credit card required; you get access to all our great features; and if you choose to upgrade to a paid plan, you can keep all of your data too!
What if I want to change plans?
It's quick and easy to switch between our different pricing plans from your dashboard. Changes to your account will happen in real-time and any fees will be changed accordingly.
How long are your contracts?
Currently, we only offer monthly subscription. You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation. Yearly subscription with generous discount will become available soon.
We offer both monthly and annual plans. Annual plans receive a 10% discount. You can upgrade, downgrade, or cancel your monthly account at any time with no further obligation.
Why do you ask for several permissions in login?
Envato API requires us to ask for these permissions to have the ability to get your details, items, purchased items, etc. on your behalf. We take privacy extremely seriously, and will never send messages, or access your data for anything other than our stated purposes.
Are you affiliated with Envato?
No, we are not affliated or supported by Envato.
Can I get refund?
Unfortunately, not at this time! Please try our free plan for a while to make sure Helpato is what you want.
We're always available at firstname.lastname@example.org